Multi-factor authentication FAQs | Xero US.Manage multi-factor authentication – Xero Central
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Two-step authentication moving to a new phone
Xero 2 factor authentication new phone.Add a second layer of security with multi-factor authentication
This app may collect these data types Personal info, App activity and 2 others. Data is encrypted in transit. You can request that data be deleted. Yeah let's just complicate things more because technology is supposed to make life easier. I mean, I sure hope nobody steals my highly classified estimates and invoices. The customer support instructions say to push the "get in touch" button which doesn't actually exist I am stuck in a loop and can't contact them.
This authenticator should probably be an optional feature. Heck, some people might pay extra for that. I want to cancel my subscription at this point. I have TFA enabled on half a dozen other sites and apps i use, and none of these require a secondary app to get the job done, or a backup email address. Once you have entered your details click on "Login" 4. Provided you got your security questions right you should now be logged in to Xero. Now that you are logged in - in the top right hand corner of the screen click on your initials then click on "Account" 6.
On this screen click on "Disable" next to Two-Step Authentication. On the next screen click on "Finish" 9. Enter the code from your phone and click continue. We strongly recommend setting this up however if you do not have access to an alternative email you can click "Not Now" Once you have entered the code from the email or clicked not now you will be back on the Xero account screen and can see it says that Two step authentication is enabled and ready to go on your new device Now - the above process is really if you do not have access to your old device.
Share this news. Leave a comment. You might also enjoy reading Saturday September 03rd, Would your business survive - part 3. Looking for something? To receive all the latest Ninja news, please enter your email address below Email:. Tuesday March 14th, I had trouble getting the app to work on my new device. I could not switch it off on my old phone because the screen was broken. Download the Google Authenticator app and set it up on your new phone.
Go to your "account" at the top left of the home screen. Where "Two Step Authentication" is listed, click disable. Go to Account, and click to "enable" two step authentication. A QR code will come up. Scan this with your Google authentication app scanner. The app will then show an initial code. Enter this into Xero. You can select "other" ways to verify yourself. I first selected the secret questions, but this failed so i got a code sent to my back up email.
It was really easy once I found where to disable the 2SA. Ask our community of customers, accountants and bookkeepers. Skip to main content Search icon Search Xero Central. View This Post. Two-step authentication moving to a new phone. I got a new phone and loaded the same two-step authentication app I was using on the old phone.
It is asking me to set it up as new, or else enter a code manually that I don't have because I set up using the barcode. How do I get Xero to generate a new barcode for the new phone to setup? Top Rated Answers. All Answers. Hi Lauren That link doesn't seem to work, do you have an alternative?
Where is the dickens new darcode. Not an answer, a further question Here's how to move Google Authenticator to a new device or disable it completely: Step 1 : Install the Authenticator app on your new iPhone or Android phone. I fixed it like this. Log into XERO. Log out of Xero. Log back in. Xero will then ask you to verify yourself. It was just a case of following the prompts. Log In to Answer. Still have questions?
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